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  1. Allow Access to Customer eContacts from Customer Account Inquiry and Summary

    After pulling up a customer’s AR items in Customer Account Inquiry or Summary, there is no way to access the customer’s eContacts.

    If you use the F12 shortcut or click the toolbar icon, it pulls up the eContacts for that specific open item. Can we toggle it so that the eContacts for the customer are accessed instead?

    There is a F4 function key for the Notes already to address this for the customer.

    The next logical step seems to be to add one for the eContacts.

    Keeping the default standard Elliott shortcuts for the Notes and eContacts would be preferable…

    1 vote
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  2. Support Paid Invoices on Expanded Aging Report

    On A/R -> Reports -> Aging Reports -> Expanded, it currently does not support printing items that's fully paid. On the other hand, in the regular aging report, it supports the following prompt:

    9. Show Open Items Only ?

    Can this prompt be added to the Expanded Aging Report?

    3 votes
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  3. Disable Open Credit Field in COP Payment Window

    In COP Payment Window, there's a field "Open Credit" which currently is enabled all the time. Some users would like to disable this field for the salesman and only enable it for accounts receivable.

    Therefore, it is suggested to introduce a global user security flag to control the permission to access "Open Credit" field. For salesman who does not have the access to "Open Credit" field, it still might be desirable to remind them that open credit exist for the customers.

    2 votes
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  4. Allow to Add Notes When Adding BOMP Work Orders

    We need to show work order notes during printing work order. At this moment, you can add work order notes during change or inquire of the work order.

    However, when I am adding a work order in BOMP module, systems do not allow me to add the notes at the same time. I must complete the work order first and go to the change mode before I can add notes to this work order. That's not convenient.

    Can you change work order processing so I can add notes to the work order during the adding of that work order?

    5 votes
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  5. Add Minimum Price Support to Future Price Processing

    We use future price processing extensively. We love the new feature you added for "minimum price" in the item master file. But "minimum price" is not supported in Future Price Processing. We like to update future price with minimum price together. Is that possible?

    4 votes
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    1 comment  ·  Admin →
  6. Replace your WIFI router

    keeps going off-line.

    1 vote
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    completed  ·  0 comments  ·  Admin →
  7. Add Customer Type to Sales Desk Order Entry screen

    Add the customer type to the order entry screen that is used after confirming items in sales desk. It has most of the information from the sales desk screen, but not customer type.

    1 vote
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    completed  ·  0 comments  ·  Admin →
  8. 1 vote
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    After 3 months of testing Windows 10 with both Elliott V7.5 and 8.0, we have not found any additional issues comparing to previous Windows OS. Therefore, you can go ahead upgrade to Windows 10.

    You may face PSQL issue.
    (1) We tested PSQL 12 and there’s no issue with Windows 10.
    (2) We tested PSQL 11 and found the workgroup engine has some issue with Windows 10.
    (3) We did not test PSQL 8 – 10 since Actian (Pervasive) no longer support those versions so we can’t support those version either. We suspect you will have some sort of problems with those older version.

  9. Add Mass Receiving Feature to Warehouse Receiving Processing

    Currently Warehouse Receiving Processing provides import and other quick processing for receiving but it is missing feature of "Mass Receiving" same as Regular Receiving Processing. Hopefully we have the feature to make Warehouse Receiving Processing replace Regular Receiving Processing.

    2 votes
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  10. Support COP Transfer Order with Sales Order Import

    Currently Elliott Sales Order Import utility does not support Transfer Order. It has been suggested that Elliott should support sales order import for transfer order. If you are using COP transfer order and think this is a desirable feature, please let us know.

    2 votes
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    completed  ·  0 comments  ·  Admin →
  11. Enter Multiple Items for Kit Gross Requirements Report

    One of our users recently started using the Kit feature in Elliott. One of the issues their sales team is running into is when a customer wants more than one kit that have some of the same components. How can the salesman determine if there are enough components for all of the different kits? They tried to use the Kit Gross Requirements Report. But unlike BOMP Gross Requirements Report, the Kit Gross Requirement does not allow them to enter multiple kit parent items.

    So it is suggest to add the capability to Kit Gross Requirements Report to allow entering of…

    2 votes
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  12. Blow Through & Flatten Phantom Non-Stock Items When Create BOMP Material or Plus Work Order

    The BOMP (Bill of Materials) often have a challenge to reconcile how engineering and production like to setup the product structure.

    From the engineering point of view, they like to use phantom (non-stock parent) items as a logical module and reference them through out the BOMP product structure setup. When they need to change this logic module, they only need to change the phantom item product structure in a central place. This is much easier for them to manage. If they don't use phantom items, they will need to edit the BOM product structure item by item. So every time,…

    4 votes
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  13. Provide Reason on Why A Pick Ticket Is Not Printed

    There are many selection criteria on the pick ticket printing screen. Sometime when a pick ticket is not printed, user often wonder why that is the case and then become a support incident to Netcellent. We had documented the common reasons why a pick ticket is not printed in the knowledge base with the following URL:

    http://support.elliott.com/knowledgebase/articles/426446-common-reasons-why-pick-ticket-does-not-print

    It would be nice to know why a pick ticket is not printed.

    However, there's a potential issue if we should implement such a feature. For example, if user try to print a range of pick tickets and if one of the order…

    2 votes
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  14. Calculate Current Item Pricing Based on System Date, not Order Date

    When entering a new line item on a new or existing order, use the system date, instead of the order date, so that the current price at the moment is always used at the time of entry. This will allow the correct sale price on line items to be entered on all orders, whether or not the order date is outside of the item's sales date range.

    1 vote
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    completed  ·  0 comments  ·  Admin →
  15. Print Duplicate Invoices from Invoice History by Range Criteria

    Currently, user can print duplicate posted invoice by going to COP -> Processing -> Print Duplicate Invoice. However, this function only allow printing invoice one at a time. It may be desirable for some users to print by range, i.e. starting invoice number and ending invoice number.

    For example, one use case is a salesman prepare a list of invoices for a customer purchased for the prior month as a special customer services. In that case, the salesman would like to prompt for "Customer Number" and "Staring/Ending Invoice Date". Please provide feed back on your use case so we can…

    7 votes
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  16. In GL Interfacing from Other Package, default to Use Customer/Vendor Name instead of Number

    In General Ledger -> Processing -> Interface from Other Packages -> Interface, when user choose to interface with "AP", then system will prompt:

    * Using Vendor Number or Name

    If user choose to interface with "AR", then system will prmopt:

    * Using Customer Number or Name

    Currently, system always default to use Vendor or Customer Number. However, most of the users prefer to use Vendor or Customer Name. So it may be desirable to introduce G/L Global Setup Flags to determine the default value so users does not have to override the system default each time.

    2 votes
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  17. 3 votes
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  18. Add an option to eContact Processor that removes duplicate email addresses

    Right now, many eContact Processor queries can result in the same eContacts being included on the list multiple times. An example would be using invoice headers as the Category. After processing the list, it would be extremely helpful if there was another option at the bottom of the Process tab that would run through the processed list and remove all duplicate eContacts. This would create a unique list of eContacts suitable for emailing. The manual way of removing eContacts from the list is extremely time consuming.

    1 vote
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  19. Add Function Key to Print Duplicate Invoices from Order Inquiry

    When looking at the invoice history for a customer in Order Inquiry, it would be very convenient to hit a function key and print a duplicate invoice for the highlighted invoice. This would be much more efficient that typing invoice numbers into Print Duplicate invoice and referring back and forth between 2 screens. This would work very similar to the ability to print picking tickets from Order Inquiry.

    6 votes
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    1 comment  ·  Admin →
  20. Print UPC Code on Invoice

    Currently, UPC Code is one of the item note field which can be printed on the invoice. However, item note filed is reserved for 30 digits. I only want to print the first 12 digits so the UPC code does not encroach into the space of field on the right side. Can you make a change to detect if a particular item note field is a UPC code code and set the size accordingly.

    4 votes
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    Form Maintenance has been changed to determine which item note field is used for the UPC code according to the Additional Search Key option in Global Setup. If an item note field is designated as a UPC code, the field size will be limited to 14 characters in form maintenance. This is to support the printing of GTIN codes stored in the item note field as well as UPC codes.

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