Missing Freight Account After Starship Write Back Freight Amount

Q - We are having an issue with the freight account not showing up in Elliott. If you go into the field, it then shows up but that is the only way we can get it work. This is only on UPS Starship orders that are prepay and add.  See sample screen below:



A - Based on our understanding, Starship writes the Freight Amount back to the Order Freight Amount field, but does not touch the Freight GL Account. So the GL Account field is left as blank. This is really an aesthetic issue.  It won't cause database problems. The Elliott system has the intelligence to find out your default Freight GL Account from the setup file at the time of posting. So the freight amount will still be posted to the correct GL account.

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