Customer Order Processing ← Knowledge Base CP0000 Customer Order Processing Overview Common Reasons Why Pick Ticket Does Not Print How Do You Purge Quote Type Orders? Order Lookup by Customer and Ship-To Btrieve Error USE on COP Lock File How to Send Shipping Confirmation Email to Customer Order Inquiry Searching by Customer's PO (Purchase Order) Number Can We Turn Off the Ability for Users to Enter Orders for a Customer on Credit Hold? How Do I Remind Salesmen to Send Order Acknowledgment? Is There a Way to Export and Import Price Code Files? Can a Credit for Kits on an Order Return Components to Inventory? How to Add System Date and Time on Laser Pick Ticket What Triggers the Billing Edit List to Display an O/S Instead of Quantity in the Back Order Field? How to Subscribe to Add Order Event So I Only Receive E-mail When Credit Memo Is Created Manually Changed Sales Tax and Commission in Billing Screen Recalculates Again During Billing Selection Can Item Lead Time Be Added to the Sales Desk Screen? All of a Sudden COP Open Order Report Takes Forever to Complete Purge COP Sales Order with No Line Item The Top Barcode Will Not Scan on Pick Ticket Invoice Only Prints First 10 Characters of Purchase Order Number Why Would Invoice Balance Due Field Be a Credit? Open Order / Invoice History Inquiries GUI Windows Show No Column or Data Can the 'Design Your Own Picking Ticket' Feature Print in Pick Sequence? How to Lock a Sales Order from Being Changed What Do I Do With "Invoice Printed But Not OK" Orders? Warn Users When Entering COP Orders for Items Below a Certain Margin Can Elliott Support Gift Cards or Gift Certificates? How to Stop Changing Sales Order with Shipment Tracking (Starship) Note Received Message "Must Run COP Setup First" What Are CP3HSxxx.BTR Files? Can We Delete Them? Restrict User from Changing Price in COP Line Item Screen How to Determine Who Receives Shipping Confirmation Email How to Create Invoices and Credit Memos Without Updating Item Quantity through Phantom Invoice Feature - Print Outstanding Transfers Through Invoice Edit List Feature - Date Used to Determine Price When Adding Item to Existing Order Feature - Order Release Time by Warehouse Location Newly Received Items Inquiry Not Showing Proper Column as Labeled Credit Memo with Qty Return Will Reduce Qty Sold in Sales History Feature - Order Release Log File Feature - F7 to Print Duplicate Invoice in Invoice History Inquiry Feature - Receive COP Transfer Order Event Feature - Location Mask Added To Label File Name Feature - Support for Minimum Price Changes in Future Price Maintenance and Import Feature - Added Customer Type to Invoice Print Programs Feature - Order Acknowledgment Email Contacts How to Correct Wrong Invoice Date Once It is Posted Feature - Show Previous Qty OH in Newly Receive Inquiry Feature - Order Line Item Screen to Prompt WO Type, Buffer Days and Lead Time Feature - Add Selection Criteria to Print Duplicate Invoice Screen CP07S1 Customer Order Processing Backorder Audit Trail Report CP0102 Customer Order Processing Copy Order CP0308S1 Customer Order Processing Purge Invoice History CP0400M Customer Order Processing Order Inquiry CP0400V Customer Order Processing Void Invoice CP0406 Customer Order Processing Freight Calculation Inquiry CP0500 Customer Order Processing Sales History Processing CP0501 Customer Order Processing Sales History Trx Processing CP0502 Customer Order Processing Post/Purge Sales History Trx CP0200 Customer Order Processing Print Pick/Pack Tickets and Ship Labels CP0300 Customer Order Processing Order Billing CP0503 Customer Order Processing Sales History Reports CP0504 Customer Order Processing Sales Analysis Reports CP0507 Customer Order Processing Sales History Period File Maintenance CP0600 Customer Order Processing Order Status Reports CP0800 Customer Order Processing COP Setup CP0701 Customer Order Processing Fill Backorders CP0901 Customer Order Processing Price Code File Maintenance CP1001 Customer Order Processing Ship-To File Maintenance CP01012 Customer Order Processing Newly Received Item Inquiry CP1101 Customer Order Processing Product Cat/Loc Acct File Maintenance CP1200 Customer Order Processing Mass Price Change CP1400 Customer Order Processing Price List Report CP1600 Customer Order Processing Clear I/M & A/R Accumulators CP1700 Customer Order Processing Invoice History Inquiry CP1720 Customer Order Processing Invoice History Report CP1725S Customer Order Processing Print Duplicate Invoice CP1800S1 Customer Order Processing Purge Line Item Audit CP1900 Customer Order Processing Line Item Auditing Inquiry CP1920 Customer Order Processing Line Item Auditing Report CPCDPSCN Customer Order Processing Customer Delivery Performance Report CPCMSMNT Customer Order Processing Sales Commission File Maintenance CPCNLORD Customer Order Processing Cancel Order CPCNLPIC Customer Order Processing Cancel Picking Ticket CPCONMNT Customer Order Processing Contract Pricing CPCUSITM Customer Order Processing Customer Item File Maintenance CPCWLPSN Customer Order Processing Purge Customer Wish List CPCWLSCN Customer Order Processing Customer Wish List Report CPEXPMNU Customer Order Processing Sales Order Export CPFUTMNU Customer Order Processing Future Price File Maintenance CPIMPMNU Customer Order Processing Sales Order Input CPISSULS Customer Order Processing Issue Serial/Lot Component Items CPOLSMNT Customer Order Processing Order Serial/Lot File Maintenance CPOPNSSN Customer Order Processing Open Orders by Salesman Report CPPAYSCN Customer Order Processing Payment History Report CPPICMNU Customer Order Processing Pickup Processing CPPORGSN Customer Order Processing Generate P/O Reference CPPURSDQ Customer Order Processing Purge Sales Desk Quote CPQCMMNT Customer Order Processing Quotation Comment Maintenance CPR01MNT Customer Order Processing User-Defined Code Maintenance CPR02MNT Customer Order Processing User-Defined Code/Year File Maintenance CPR03MNT Customer Order Processing Customer User-Defined Code/Year File Maintenance CPRECMNU Customer Order Processing Recurring Order Processing CPRESORD Customer Order Processing Release Held Orders CPRMEMNU Customer Order Processing Print RMA Acknowledgement CPROIMNU Customer Order Processing Recurring Order Inquiry CPSBMENU Customer Order Processing Shipment Confirmation CPSETCUS Customer Order Processing Reset Customer Sales/Cost Feature - ACH Warning When Changing Order Terms CPSLSDSK Customer Order Processing Sales Desk CPFRMMNT Customer Order Processing Invoice Form Setup Feature - Transfer Qty On Order Status Reports Feature - Shipping Verification Item Event Why Does the Sales Order Date Not Match the Entered Date? Change – Add Salesman No. to Open Order Report by Customer, Change CSV Order of Fields Feature - Purge WMS Staging Batches Feature - Sales Order Import Line Item Event SCLAYOUT Sales Desk Change Customer Data Window SDLAYOUT Sales Desk Screen Layout XCP0352 Customer Order Processing Print Invoices Global Setup for Invoice Printing Time Release Flags Feature - Order Ship Status Auditing Report Feature - Check for Duplicate PO During Sales Order Import Feature - Print Staging Slip by Range Selection of Bin Numbers What's The Bar Code Symbology Used on Pick Ticket Heading Area? My Users Are Not Able to Void COP Invoice After Elliott Update Feature - Display Usage of Item Customer Usage from Inventory Transactions Feature - Sales Order Import To Warn If Sales or Weight Greater Than Certain Value Close Transfer Order Requires Resetting ATP and Qty. on Order Feature-Change EDI Flag in Order Entry Feature - Control Packing List Print Depending on Work Order Creation Feature - Sales Promotion Desk Feature - Staging Slip Ability to Select Only Order With or Without Work Order Feature - Stock Analysis Processing Feature - Cancel and Close Order Option Added to Cancel Pick Ticket Application Feature - Ability to Process Shipment Verification Over Multiple Days If Using Billing Selection Security Flag to Allow User to Change COP Incomplete Order to Complete Feature - Added Payment Inquiry Option to Order/Invoice Inquiry Applications Feature - Ability to Change EDI Import Path Feature - Two-Location Support In Sales Desk Feature - Print Packing List by Box Number What Do the Statuses Mean on the Order Inquiry Screen? Feature - Added “Show Customers with Pending Payment Only?” to Release Held Order with Filters Order Already Shipped. Cannot Be Cancelled Until Shipment Cancelled Feature - Auto Release Held Order Utility What Other Programs Can Update Order Date Picked Field? Feature - Added "Put Away Slip" Section to Staging Slip Feature - COP Custom Product Structure to Show Price & Cost Feature - Not Allowing All Customers When Printing Pick Ticket Feature - Restrict Access to the Open Credit Field in the Order Payment Window Feature - Add First Line Bin Number Sort to Picking Ticket In Order Line Item Screen, Got Message "Qty Available Had Changed While You Enter This Line Item" Feature - New Summary Area for Open Orders by Customer / Fill Back Orders by Customer Report Suggestion to Implement PDF PostOffice Invoice Based on Invoice History Why Order Taxable Flag Does Not Change After Customer Taxable Flag Is Changed How to Export Price Codes to CSV File How to Create Credit Memo from Invoice History Feature - Drop Ship Enhancement Feature - Negative Discount Percent Support Automatically Create Invoice History Summary by Date Through Defer Processing Feature - Option to Include Salesman 2 and 3 in the Order Edit List CSV File Feature - Replacement Sales Order Import to Keep Changed Promise Date Suppress Nothing in Range Message with Laser Order, Quote and RMA Acknowledgement Feature - How to Not Update Previous Tracking Note in Shipment Data Update Feature - Shipment Data Update Event Feature - Override or Filter Invoice Form Number Feature - Create ASN Label Records in Order Inquiry Feature - Print One Invoice with Form Selection Laser Form Templates Are Missing When Printing Duplicate Invoice Change - Shipping Verification Box Edit Serial Numbers Feature - Order Edit List with Order Totals Including Back-Ordered Amounts Print 4x6 Shipping Labels on Thermal Printer Without Using Bartender Feature - Add Order Date and Product Category Options for Staging Slip Feature - Add Product Category Selection to Line Item Audit by Date Screen Feature - Add Customer Change Option to Order Entry Feature - Add Prevent Entry for Unit Price When Below Minimum Price or Cost How to Print Pick Ticket Default to Proper Destination by Location Feature - EDI Profile Flag to Determine Whether or Not to Print Packing List in Shipment Verification Feature - EDI Profile to Print One Packing List Per Box from Shipment Verification Feature - Print Total Number of Cases on Packing List Feature - Packing List Default Value for Field 7 - Print Unbilled Orders Feature - Allow Entry of Freight Pay Code/Order Status in Sales Desk Feature - Add Wish List Access to Order Entry Line Item Search Feature - Add Printing by First Line Bin to DYO Packing List Feature - Allow Invoice History Inquiry to Drill Down to Order Inquiry Feature - Added Parameters to Mass Billing by Range Criteria Feature - Added Global Setup Field "Print Total Weight On Packing Slip?" Feature - Convert F4=Custom Prod Stru Window's Components to Regular Line Items Feature - Add Serial Number to Mass Billing CSV Import Change - Price Recalculation When Quantity Changes Feature - Password Protect Erase Shipment Option in Shipping Verification Feature - Validate PO Number for EDI Orders Legend for SCN Column in Order Inquiry Shipment Verification Window Feature - Add Drill Down to Invoice When Searching Invoices by Customer Feature - PO Number Validation for EDI Customers Feature - Order Salesman Change Event Can I Get Alert When Sales Order Ship Date Is Changed? Feature - Sales Order Import Error Directory Support How to Fix COP Lock File Error When Printing Invoice Feature - Print Pick Ticket by Ship-To State Feature - Checking Restrictive Attribute for Bill to Customer How to Skip Range of Orders in COP Order Inquiry?