Elliott Support Center - User Feedback Forums & Knowledge Base

Welcome to the Elliott Support Center.  You can view forum posts and knowledge base to get answers to your technical questions or contact our support team.  If you wish to post questions and comments, you must have an account with us.  If you received our email announcements, then you already have an account with us.  If you don't have one, please contact us at 909-598-9019 to setup your account.

Knowledge Base

  1. Accounts Payable 

    1. AP0000 Accounts Payable Overview
    2. What Is The Difference Between Payment Date and Check Date during Print AP Check?
    3. How to Purge AP Distribution to GL Report
    4. How Can I Get a List of New Vendors Set Up Since a Certain Date?
    5. Why Doesn't the System Print the Bottom Stub on My Design-Your-Own AP Laser Check?
  2. Accounts Receivable 

    1. ARMENU Accounts Receivable Package Overview
    2. Feature - Elliott AR ACH Processing
    3. How to Automatically Credit Check an Order After Filling Back Order
    4. Fine-Tuning Customer File Maintenance Security
    5. I Receive "No Open Item on File" Message When I Try to Reapply Open Credit or Payment in AR
  3. Bank Book 

    1. BB0000 Bank Book Overview
    2. Frequently Asked Questions for Using Bank Book Module
    3. BB17S1 Bank Book Cash Position Summary Report
    4. BB17S4 Bank Book Cash Projection Report
    5. BB17S2 Bank Book Cash Position Detail Report
  4. Bill of Material / Work Order Plus 

    1. BM0000 Bill of Material Package Overview
    2. What Is Work Order Plus And Where Can I Find The Documentation
    3. How to Reverse Plus Work Order Production Entries
    4. Planning Lead Time by Calendar Days or Work Days?
    5. How to See Cost in BOMP Plus Work Order Production History Report
  5. Credit Card Processing 

    1. How to Process a Force Credit Card Transaction?
    2. Credit Card Processing Frequently Asked Questions
    3. Payware PC Server Actively Refuses Credit Card Transaction
    4. Does Elliott Encrypt Credit Card Number in The Database?
    5. How to Reverse Credit Card Sales?
  6. Customer Order Processing 

    1. CP0000 Customer Order Processing Overview
    2. Common Reasons Why Pick Ticket Does Not Print
    3. How Do You Purge Quote Type Orders?
    4. Order Lookup by Customer and Ship-To
    5. Btrieve Error USE on COP Lock File
  7. Electronic Data Interchange / EDI 

    1. Sales Orders Import Utility Does Not Import the Freight Amount
  8. Elliott v8.0 

    1. Elliott 8.0 Directory Structure and NTFS Rights
    2. Instructions to Install Elliott V8 on Top of Elliott V7
    3. I Am Not Able to Archive V7 Reports in V8 Spooled Reports Manager
    4. Can't Start Because Api-ms-win-crt-runtime-1-1-0.dll Is Missing After Upgrade to Elliott 8.1
    5. Receive Procedure Entry Point InitializeCriticalSectionEx Could Not Be Located After Upgrading to Elliott 8.1
  9. General Ledger 

    1. GLMENU General Ledger Package Overview
    2. Can Journal Ledger Be Imported to General Ledger?
    3. Is There a Way to Pull All Manual GL Entries Out of Elliott?
    4. How to Print a Wider Financial Statement
    5. General Journal Transaction Out Of Balance After Interface with AR
  10. Inventory Management 

    1. Long-Term vs. Short-Term Inventory Quantity Available and Inventory with Time Line
    2. Inventory Aging Report by Location Sequence Produces Different Result Than by Other Sequence
    3. Inventory Aging Report Shows Different Age Between Single and All Locations
    4. Multiple Users Entering Physical Count Tag at the Same Time Issue
    5. Expand Item Description 1 and 2 Character Limit
  11. Label Printing 

    1. My Bar Code Label Does Not Print
    2. Mapped Local Drive Disconnected to Cause Label Printing Error
  12. Multi-Bin / Warehouse Management 

    1. Global Setup Fields Added for the Warehouse Management System
    2. WMS Physical Cycle Count Processing
    3. How to Use Elliott WMS Put Away Processing
    4. Warehouse Management System Staging Verification
    5. Dynamically Set Primary Bins
  13. Others 

    1. How Can I E-mail Invoices to My Customers Instead of Using Snail Mail?
    2. Can I Contact an Individual Support Engineer Directly?
    3. Procedures to Import FFL List to Elliott
    4. How to Debug Elliott Installation with a Log File When It Fails
    5. BATF Regen Error Message: "Cannot Find An Acq. Rec For This Disp. Rec"
  14. Paryroll 

    1. Employer-Sponsored Health Coverage Cost on W-2 Form
    2. Does Elliott Provide Payroll Report to Be Compliant with "Obama Care"?
    3. Feature - Add CSV Support to Payroll History Reports
    4. CHECKREC Payroll Processing Check Reconciliation Overview
    5. CLEAREMP Payroll Processing Clear Employee Totals Overview
  15. Pervasive PSQL 

    1. Btrieve Error Codes 001 - 199
    2. Btrieve Error Codes 3000 - 3099
    3. Btrieve Error Codes 3100 - 3199
    4. PSQL Version Required by Each Elliott Version
    5. Can I Dynamically Adjust Elliott / PSQL 11 Server Memory?
  16. Purchase Order 

    1. Why Receiving Non-Inventory Items in PO Will Cause General Ledger Inventory Account Out of Balance?
    2. Order Has Been Printed But Not Posted
    3. When does the Purchase Line History data get updated?
    4. Can I Edit the Ship Date Field in PO Line Item Screen?
    5. Getting PO Lock File Problem During PO Printing
  17. Starship 

    1. Integrate with Third-Party Shipping Manifest System
    2. Can I Use a USB Scale on my Workstation with Starship Running on a Terminal Server?
    3. Elliott Shipping Acknowledge Email Tracking Number Is Missing
    4. Definition of the Order Header Freight Pay Codes
  18. Systems Manager 

    1. "We can't verify who created this file. Are you sure you want to run this file?"
    2. Inconsistent Elliott Error on Terminal Server
    3. How to Restore Elliott from CryptoWall Ransomware Attack
    4. Clarify Laser Forms Line Item Level Barcode Printing
    5. Is Dot Matrix Printer Still Supported in Elliott with Windows 10?
  19. Web Services 

    1. Received Code 9999 with Web Services Call
  20. All articles 

    1. Why Receiving Non-Inventory Items in PO Will Cause General Ledger Inventory Account Out of Balance?
    2. How to Process a Force Credit Card Transaction?
    3. How Can I E-mail Invoices to My Customers Instead of Using Snail Mail?
    4. My Bar Code Label Does Not Print
    5. Integrate with Third-Party Shipping Manifest System
    697 articles 

Feedback and Knowledge Base