Q - Where do I find the event that fires when orders are put on credit hold during invoice printing? (For example, when an order is put on hold for having a terminated ACH account associated with it.)
A - Go to A/R customer inquiry or maintenance, bring up any customer and click on the detail Event icon. Press F5 to insert and find the following event:
- Program: CPINVPRT
- Type: ORDHELD
- Description: Order Is Held
“ACH Payment Account Has Been Terminated”You may shorten it for “ACH*” to find all orders held due to this ACH reason.
The other possible reason is “ACH Payment Account Does Not Exist.” I don’t expect you to receive this message because we don’t allow you to delete an ACH account through the Elliott user interface. If this happens, it really means you have a database integrity issue.