Feature - Shipment Email Acknowledgement for Bill-To Customers

Release Date: 6/28/19

Version: 8.5 and up

This feature allows the user to choose to send shipment acknowledgement emails to the bill-to customer on an order. There are several Global Setup options that control how this feature works.

For this option to work, Global Setup-> Acct-> A/R Bill To Customer-> field 1. Enter Bill-To No At Order Header must to set to Y.

 

 A new Global Setup Flag has been added to COP-Func-> Shipment Email Acknowledgement-> field 8. Send Email to Bill To Customer's Contact.



8. Send Email to Bill To Customer's Contact? The default value is N. If set to N, eContact from the bill-to customer number will be ignored. If set to "Y," the send Shipment Email Acknowledgement application will evaluate contacts associated with a bill-to customer number.

How those contacts are evaluated depends on Global Setup-> System -> eContact Manager, flag "13. Send Shipment/Order Confirmation Email to Who?"


P=Order Contacts or Ship-To/Customer Primary Contact, E=Per eContact Designation    

The default behavior is P. If the flag is not set to "E," the following hierarchy is used:

(1) It sends out emails to all contacts on the order.
(2) If no order contacts are found, and there's a ship-to for the order, the program will look for a ship-to eContact. If one is found, the program will use the contact if it is designated as the primary contact.
(3) If no order contacts or ship-to contacts are found, then the program will look for customer eContacts. If found, the program will use the contact if it is designated as the primary contact.

(4) If the order has a bill-to number and Global Setup-> COP-Func-> Shipment Acknowledgement Email field 8. Send Email to Bill to Customer's Contact? is set to “Y,” any bill-to eContacts that are marked as the primary contact will receive an email.



If the flag is set to "E," the following is used:

(1) If there are eContacts on the order, the program will find the one that's marked as "ship confirm" and send the email to them.
Note: The eContacts relationships are copied to the order, by default, and all contacts "ship confirm" are set to "Y."   Unless the user specifically turns them off, all will receive emails, which is for backward compatibility purposes.
(2) If there's a ship-to for the order, the program will look for ship-to eContacts. If there are any contacts marked as "ship confirm," the program will use the contact.
(3) If any customer eContacts exist that are marked as "ship confirm", the program will use the contact.

(4) If the order has a bill-to number and Global Setup-> COP-Func-> Shipment Acknowledgement Email field 8. Send Email to Bill to Customer's Contact? is set to “Y”, any bill-to eContacts that are marked as "ship confirm" will receive an email.

Programs Modified: NSCTLFIL.FD, NSCTLFIL.W33, NSCTLINI, NSCTLMN5, CP02P9H, CP02P9H2
CLS

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