Q - Dear Netcellent Support -- Upon entering an order the item file is not updating (in some instances) the quantity allocated field. We have run a reset but this does not resolve the issue. Can you advise?
A - You may check if the item is set to “Non-Controlled.” In Item Master file setup, check Field # 9. Controlled Flag to see if it has a value of "N."
When Controlled Flag = N, then system won’t update Qty Allocated for this item.
Please see example below: