How to Charge a Credit Card If Pre-Authorized for the Wrong Customer

Q - We tried to complete a credit card charge with a pre-authorization for the wrong customer.  Since we don't keep the credit card number when we do the pre-authorization, how do we go about completing the credit card charge for the correct customer?

A - In Elliott, we have a feature to allow you to "Copy PreAuth" from one customer to another customer.  To do this, you can go to A/R -> Processing -> Credit Card Transaction Handle -> Add. Enter the account of the customer that the Pre-Authorization was done for, and enter the correct "Source of Fund." Your cursor should now be at "4. Credit Card No/PW Trx ID."  Press F8=TrxID Lookup.  See the example below.


You will now see the "Select Payware Transaction" window appear.  Highlight the Pre-Authorization record, and click on the "Copy PreAuth" button to copy to the correct customer. See the example below.


After this, you can go to the new customer and use the same F8 method to bring up the Pre-Authorization record.  Our assumption is that you will only perform the credit card completion for the new customer, not the old customer. If you perform a credit card completion for both customers on the same transaction, you will receive an error message on the the second one.  For auditing purposes, we do not delete the pre-authorization after the copying process.

This method is often handy if the order is coming from the Web, where a miscellaneous customer was assigned at the time that the order was created.  After the real customer number is assigned in the Elliott back-end, it is necessary for the Pre-Authorization to transfer (copy) to the new customer as well.

Credit Card Processing

  1. How to Process a Force Credit Card Transaction?
  2. Credit Card Processing Frequently Asked Questions
  3. Payware PC Server Actively Refuses Credit Card Transaction
  4. Does Elliott Encrypt Credit Card Number in The Database?
  5. How to Reverse Credit Card Sales?
  6. Credit Card Transaction Time Out
  7. Procedure to Process Credit Card by Reference ID
  8. How to Charge a Credit Card If Pre-Authorized for the Wrong Customer
  9. Payware Connect Communication Error
  10. What Happens if Credit Card PreAuth Is Not Followed by Completion?
  11. Credit Card Processing Error: Chk Viawarp For Dupl
  12. What Does Error Code 2029999 Mean in Payware Connect SIMEvent.Log File?
  13. I Receive "A call to SSPI failed, see inner exception" Message During Credit Card Processing
  14. Credit Card Payments in Elliott but Not in Payment Gateway
  15. Feature - Support for Verifone Point Devices with Card Chip Technology
  16. Error with Payware Connect - The remote certificate is invalid according to the validation procedure
  17. How to Find Orders That Have Been Pre-Authorized for Credit Card Charge
  18. Feature - Online Credit Card Interface Level 2 Support
  19. How to Handle and Prevent Credit Card Duplicate Charges
  20. Invalid Tran Counter [99...99] with POINT Interface When Charging a Credit Card
  21. How to Set Up MX915 POS Device for Static Network IP Address
  22. Receive "Input parameter INVOICE assigned invalid value" with POS Credit Card Charge
  23. How to Reprint a Credit Card Receipt
  24. Does Elliott Support Credit Card Pre-Authorization Transactions?
  25. What Is the Credit Card Authorization Member Field for?

Feedback and Knowledge Base