Outlook Email Address Book Is Not Supported in Elliott V8

Q - In Elliott V7, we used to send our A/R Aging Report to our bank by using the reporting email option.  See the sample screen below.

We recently converted to Elliott V8. When we try to send the same report, we receive the following message:

    The following addressee(s) are from a MAPI client that is no longer supported. They have been dropped.

     You should add them back in a correct email address format (name@domain):

     Edward Kwang <>

After I click OK, the Report Output Options window shows up with the email tab and the "To" email address is now blank.  See the sample screen below:

When I click on the "To" button, the address book is blank.  Why is that?

A - The issue is that in Elliott V8 we dropped support of the Outlook address book (or any other email client's address book).  The main reason is there were many issues involved in our past support,  and we concluded that we can't reliably provide support to another email client's address book.  

In Elliott V8, we expect the address book will come from Elliott's eContact database. If you did not set up eContacts in Elliott, that is probably the reason why when you click on the "To" button, the address book is blank.

It is possible to convert your Outlook address book to Elliott's eContact database.  Find the option in Outlook to export the address book as a CSV file first. Then you need to associate each entry with Elliott's customer number.Then you can import them back to Elliott as eContacts by going to A/R -> Utilities -> Customer/eContact Import.

There are a lot of benefits of using Elliott's eContact database.  This includes: (1) Sharing and managing contacts from the company-wide point of view; (2) Performing mass e-mail tasks; (3) Keeping track of activities by contacts; (4) Most importantly, our eContact database is the key to implementing the Customer Relationship Management solution with Elliott.

Elliott Version 8

  1. Elliott 8 Directory Structure and NTFS Rights
  2. Instructions to Install Elliott V8 on Top of Elliott V7
  3. I Am Not Able to Archive V7 Reports in V8 Spooled Reports Manager
  4. Can't Start Because Api-ms-win-crt-runtime-1-1-0.dll Is Missing After Upgrade to Elliott 8.1
  5. Receive Procedure Entry Point InitializeCriticalSectionEx Could Not Be Located After Upgrading to Elliott 8.1
  6. How to Add Items to The "Most Used" Folder in Elliott 8.0
  7. Elliott Report Viewer Has Stopped Working
  8. Outlook Email Address Book Is Not Supported in Elliott V8
  9. Support Function Keys through Scanning Barcode
  10. How to Run Elliott V8 on Tablets or Mobile Devices
  11. How Do I Configure Elliott V8 Email (SMTP) Settings?
  12. Report Viewer Generates "System Out Of Memory Exception" Error
  13. Startup Elliott V8 and Receive Message: In NWSMDDFM, Unable to Open DDF Files
  14. Problems with Tilde ~ Character in Elliott V8
  15. Receive "Unable to validate install dir. Exception: Not found" During Elliott V8 Installation
  16. How to Delete or Customize User Folder in Elliott 8 Control Center
  17. Elliott V8.0 Report Viewer Received "Specified File Does Not Exist" Message
  18. Deferred Process in V8 Runs Right Away
  19. SMTP Email Log in Elliott V8
  20. EL800CC Elliott V8 Control Center
  21. EL800CF Configuring Elliott V8.0
  22. EL800RV Elliott V8 Report Viewer
  23. NOTEUPDT Elliott V8.0 Continuous Notes Enhancement for V8.0
  24. Sales Desk Shows Blank GUI Order Inquiry Screen for One User
  25. V8Notes Continuous Notes Enhancement for V8.0
  26. In Elliott 7 We Are Able to Change Note Type; However It Is Grayed Out in Elliott 8
  27. How to Access Archived Reports
  28. Continuous Notes Enhancement for V8.0
  29. Configuring Elliott V8.0
  30. Elliott V8.2 Release Notes: Introduction and Requirements
  31. Introduction to Elliott V8.0: Section 1
  32. Introduction to Elliott V8.0: Section 2
  33. Introduction to Elliott V8.0: Section 3
  34. Introduction to Elliott V8.0: Section 4
  35. Introduction to Elliott V8.0: Section 5
  36. Introduction to Elliott V8.0: Index
  37. Spooled Reports Manager Error Due to Incomplete Windows Update
  38. Set Up Elliott SMTP Email Settings to Work with Outlook or Office 365
  39. Feature - New Option to Create Email Logs with User ID in File Name
  40. Feature - Prompt Before Sending Event Email in V8
  41. Does Elliott V8.x Support Additional Fonts To Be Added?
  42. How to Set Up SRFAX with PDF PostOffice
  43. Report Viewer Stops Working - External Component Has Thrown An Exception
  44. How to Run Elliott V8 with Traditional 7.5 Menu Interface

Feedback and Knowledge Base