This enhancement allows users to void a printed invoice before it is posted to Accounts Receivable. If already posted to Accounts Receivable, you must back it out (void) with a Credit memo.
From COP Menu select Util-Setup, Void Invoice, and then Inquire.
Void Invoice – Inquire Screen
- Enter Customer Number
- F7 Key to search for by Customer Number
- F8 Key to search for by Customer Name
- F1 Key to search for by Order No.
If you select to search by Customer Number or Name, a popup window gives you additional search fields for Telephone number, Contact, City, ZIP code, or Customer Type.
If you elect to search by Order Number:
F1 = List open orders
F2 = List all orders
F7 = Search by P.O. number
F8 = Search by Ship-To
After you have the Customer screen with open orders, see figure below, highlight he order number for the Invoice you wish to Void and press Enter.
Pressing Enter brings up a like window as shown below.
After you select “Y” or “N” you will be returned to the previous screen as displayed in figure at top of this page.