A - Generally speaking, it is becoming more and more difficult to support dot matrix printers with Elliott. Therefore, we suggest that you move toward laser printers if you can. However, in some situations, dot matrix printers can continue to work. Here are the factors to consider:
Raw Data Pass Through vs Windows Printing
By default, Elliott prints to the Windows printer by using the font "00." In many situations, we can support a dot matrix printer by using "Raw Data Pass Through," where you can choose fonts from "01- 98." See sample screen below:
When you choose one of the fonts from 01 - 98, Elliott sends its printing data directly to the LPT printer port and bypasses the Windows printer driver, and hence it is called "Raw Data Pass Through." This method works well in Windows 95 and 98, but the difficulty starts with Windows XP and Windows 7. However, from many support incidents, it is suggested that printing to LPT ports will not work after Windows 8, including Windows 10. Through our own internal testing, we found a method that may be possible to use raw data pass through method with Windows 8 or 10 OS. Please see the following knowledge base article for detail:
The same issue apply to supporting POS (point of sales) devices like cash drawer which is typically go through LPT or COM ports.
If you can't get raw data pass through method to work, then your next best bet is to print to the dot matrix printer as a Windows printer if the Windows printer driver is available.
Use Windows Printer - Letter Size vs Special Size Paper
Generally speaking, Elliott can print to a dot matrix printer through the Windows printing method provided the Windows driver is still available for that Windows OS. You should be aware that as a default, Windows assumes the paper to be letter size (8.5" x 11"). Therefore, if you are printing pick tickets, packing slips and invoices that are letter size, you will be fine with the Windows printer method. But if the paper size is not the standard letter size like:
- Check size paper - This is 8.5" x 7 1/3". You will most likely find it difficult to support.
- Wide carriage size paper - This is typically 14" x 11" size green bar paper. You may or may not have difficulty depending on whether your Windows printer driver definition supports that paper size by default.