Sales Desk Shows Blank GUI Order Inquiry Screen for One User

Q - When one of my users goes to Sales Desk, enters a customer number, and chooses Alt-O for Open Orders Inquiry, the user does not see the typical screen as shown below:



Instead, the user will see a blank screen like the one below:



This problem only happens for this user in Elliott V8.  Elliott V7.5 works correctly.  How did this happen?  How do we address this issue?

A - From the looks of this window, there's no grid column separator visible in both upper and lower panes. Since Elliott V8 allows users to customize the GUI Open Orders Inquiry screen, this could happen if the user chooses to right click and hide all columns from the upper and lower pane. See sample screen below:



If all the columns are hidden, there are still the "Order#" columns left that the user can't hide by right clicking the "Show Columns" function.  However, the user can drag the border of "Order#" and make the "Order#" column invisible.  When this happens, all columns are not visible.  Obviously, it does not make sense that all columns in the list view are hidden.  If your Elliott V8 codes are newer than 6/21/16, then as the user tries to exit the GUI Open Orders Inquiry screen, he/she will receive the following message:

    None of the columns in the ListView are visible.
    The default columns will be shown next time this window is used.

See sample screen below:



That is to say, no harm is done.

On the other hand, if your Elliott V8 code is from before 6/21/16, the system will let the user do this. Then the next time the user starts up this window, he/she will see a blank ListView.  To resolve this issue, you will need to delete the layout configuration, which is stored in the HKEY_CURRENT_USER registry.  Once the layout configuration is deleted, Elliott will recreate a new default layout configuration the next time this window is started again.

To delete the current layout configuration, please bring up regedit.exe by using "run," or from a command prompt.  Browse to \\HKEY_CURRENT_USER\Software\NETcellent\Elliott\8.0\Preferences.  Find the following entries:
    Geo-SYTABORD-LV-Detai-EC
    Geo-SYTABORD-LV-Detail-SA
    Geo-SYTABORD-LV-Header-EC
    Geo-SYTABORD-LV-Header-SA
You may see all four entries in your environment.  Just go ahead and delete the one you have.  See sample screen below:



The same blank ListView issue can show up for Invoice History Inquiry (Alt-V).  If you need to delete the registry entry, it is in the same area where the entries match the following:
    Geo-SYTABINV-LV*

EMK

Elliott Version 8

  1. Elliott 8 Directory Structure and NTFS Rights
  2. Instructions to Install Elliott V8 on Top of Elliott V7
  3. I Am Not Able to Archive V7 Reports in V8 Spooled Reports Manager
  4. Can't Start Because Api-ms-win-crt-runtime-1-1-0.dll Is Missing After Upgrade to Elliott 8.1
  5. Receive Procedure Entry Point InitializeCriticalSectionEx Could Not Be Located After Upgrading to Elliott 8.1
  6. How to Add Items to The "Most Used" Folder in Elliott 8.0
  7. Elliott Report Viewer Has Stopped Working
  8. Outlook Email Address Book Is Not Supported in Elliott V8
  9. Support Function Keys through Scanning Barcode
  10. How to Run Elliott V8 on Tablets or Mobile Devices
  11. How Do I Configure Elliott V8 Email (SMTP) Settings?
  12. Report Viewer Generates "System Out Of Memory Exception" Error
  13. Startup Elliott V8 and Receive Message: In NWSMDDFM, Unable to Open DDF Files
  14. Problems with Tilde ~ Character in Elliott V8
  15. Receive "Unable to validate install dir. Exception: Not found" During Elliott V8 Installation
  16. How to Delete or Customize User Folder in Elliott 8 Control Center
  17. Elliott V8.0 Report Viewer Received "Specified File Does Not Exist" Message
  18. Deferred Process in V8 Runs Right Away
  19. SMTP Email Log in Elliott V8
  20. EL800CC Elliott V8 Control Center
  21. EL800CF Configuring Elliott V8.0
  22. EL800RV Elliott V8 Report Viewer
  23. NOTEUPDT Elliott V8.0 Continuous Notes Enhancement for V8.0
  24. Sales Desk Shows Blank GUI Order Inquiry Screen for One User
  25. V8Notes Continuous Notes Enhancement for V8.0
  26. In Elliott 7 We Are Able to Change Note Type; However It Is Grayed Out in Elliott 8
  27. How to Access Archived Reports
  28. Continuous Notes Enhancement for V8.0
  29. Configuring Elliott V8.0
  30. Elliott V8.2 Release Notes: Introduction and Requirements
  31. Introduction to Elliott V8.0: Section 1
  32. Introduction to Elliott V8.0: Section 2
  33. Introduction to Elliott V8.0: Section 3
  34. Introduction to Elliott V8.0: Section 4
  35. Introduction to Elliott V8.0: Section 5
  36. Introduction to Elliott V8.0: Index
  37. Spooled Reports Manager Error Due to Incomplete Windows Update
  38. Set Up Elliott SMTP Email Settings to Work with Outlook or Office 365
  39. Feature - New Option to Create Email Logs with User ID in File Name
  40. Feature - Prompt Before Sending Event Email in V8
  41. Does Elliott V8.x Support Additional Fonts To Be Added?
  42. How to Set up SRFAX with PDF PostOffice?

Feedback and Knowledge Base