What Do I Do When My Anti-virus Software Reports Elliott EXE File as a Virus?

Q - I am using Avast Anti-Virus software, and it reports Elliott EL800P.EXE in the M:\Elliott7\Bin folder as a virus. What should I do?

A - If this is the original EL800P.EXE from us, it should not be a virus.  But if it's changed after installed, then it can be a virus.  The question is how do you know.  Fortunately, there are websites to which you can upload your suspected file. Then they can submit your files to most of the popular anti-virus software products out there to see if it is a false positive.

For example, you can go to Google and search for "Check Files for Virus."  The top site that comes up is www.virustotal.com. See sample screen below.



Go to that site and click on "Choose File" to upload the suspected file in question.  In this case, it is EL800P.EXE in your M:\Elliott7\Bin folder.  See sample screen below.



As of this writing, Virustotal will subject your file to 57 popular antivirus softwares for scanning.  After a while, it will report the result of the analysis. See sample screen below. 



In this case, out of 57 popular anti virus software products out there, only 1 of them (Avast) identifies EL800P.EXE as a virus.  Based on this result, we are pretty sure this is a false positive.  You should indicate to your antivirus software manufacturer that this file is safe and leave it alone.

Most of the popular anti-virus websites will have a way to allow you to report false positives to their portals. If you wish, you can take it one step further -- in this case, report to Avast that this is a false positive. To do so, the easiest way is to search Google for something like "Avast Report False Positive," then you should find it in the top link.  See sample screen below:



On this website, you will need to provide your email address, a brief description, and upload the particular file -- in this case, EL800P.EXE -- and then submit.



You will receive a confirmation when they receive your file. They will perform further analysis and get back to you when they have the result.

By reporting false positives, you ensure that the future update of this antivirus software will no longer falsely identify this Elliott file as a virus.  You will also help other Elliott users that use the same anti-virus software.  In short, you are doing this as a good "Elliott citizen."

EMK

Systems Manager

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  117. NSCTLMN4 Global Setup Bill of Lading 7
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  120. NSCTLMN4 Global Setup Bill of Lading 10
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  131. NSCTLMN5 Global Setup Change Quote to Order 3
  132. NSCTLMN5 Global Setup Change Quote to Order 4
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  144. SYMENU System Manager Introduction 5
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  157. SYMENU System Manager Introduction 17
  158. SYMENU System Manager Introduction 18
  159. SYMENU System Manager Introduction 19
  160. SYMENU System Manager Introduction 20
  161. SYMENU System Manager Introduction 21
  162. SYMENU System Manager Introduction 22
  163. SYMENU System Manager Introduction 23
  164. SYMENU System Manager Introduction 24
  165. SYMENU System Manager Introduction 25
  166. SYMENU System Manager Introduction 26
  167. SYMENU System Manager Introduction 27
  168. SYMENU System Manager Introduction 28
  169. SYMENU System Manager Introduction 29
  170. SYMENU System Manager Introduction 30
  171. SYMENU System Manager Introduction 31
  172. SYMENU System Manager Introduction 32
  173. SYMENU System Manager Introduction 33
  174. SYMENU System Manager Introduction 34
  175. SYMENU System Manager Introduction 35
  176. SYMENU System Manager Introduction 36
  177. SYMENU System Manager Introduction 37
  178. SYMENU System Manager Introduction 38
  179. SYMENU System Manager Introduction 39
  180. SYMENU System Manager Introduction 40
  181. SYMENU System Manager Introduction 41
  182. SYMENU System Manager Introduction 42
  183. SYMENU System Manager Introduction 43
  184. SYMENU System Manager Introduction 44
  185. SYMENU System Manager Introduction 45
  186. SYMENU System Manager Introduction 46
  187. SYMENU System Manager Introduction 47
  188. SYMENU System Manager Introduction 48
  189. SYMENU System Manager Introduction 49
  190. SYMENU System Manager Introduction 50
  191. SYMENU System Manager Introduction 51
  192. SYMENU System Manager Introduction 52
  193. SYMENU System Manager Introduction: Index

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