Invalid Tran Counter [99...99] with POINT Interface When Charging a Credit Card

Release Date: 6/20/19
Version 8.5

Q: I received the following error when processing credit card transactions on a POINT POS device:
   Sales: FIELD_ERROR
   Invalid Tran Counter [194]
See sample screen below:




What do I do?

A: Typically, when you receive an error like this, it means the counter in Elliott Business Software for the device is not in sync with the POS POINT device counter. This can happen for various different reasons. Typically, it is due to an unhandled error of a previous credit card transaction that has caused the counter to become mismatched.  To solve this problem, the easiest way is to unregister this credit device and register it again.  Make sure you exit out of Elliott and come back again to make sure nothing in the memory retains the old counter. Please refer to the following article on how to unregister and register a POS POINT device:

The following is another example that you may get if you don't exit out of Elliott entirely after you unregister and register the device again:
   Sales: FIELD_ERROR
   MAC Label [P_823] does not exist


This error is because the old device [P_823] value is still retained in Elliott memory. Exiting out of Elliott and coming back in again will resolve the memory caching problem.

EMK

Credit Card Processing

  1. How to Process a Force Credit Card Transaction?
  2. Credit Card Processing Frequently Asked Questions
  3. Payware PC Server Actively Refuses Credit Card Transaction
  4. Does Elliott Encrypt Credit Card Number in The Database?
  5. How to Reverse Credit Card Sales?
  6. Credit Card Transaction Time Out
  7. Procedure to Process Credit Card by Reference ID
  8. How to Charge a Credit Card If Pre-Authorized for the Wrong Customer
  9. Payware Connect Communication Error
  10. What Happens if Credit Card PreAuth Is Not Followed by Completion?
  11. Credit Card Processing Error: Chk Viawarp For Dupl
  12. What Does Error Code 2029999 Mean in Payware Connect SIMEvent.Log File?
  13. I Receive "A call to SSPI failed, see inner exception" Message During Credit Card Processing
  14. Credit Card Payments in Elliott but Not in Payment Gateway
  15. Feature - Support for Verifone Point Devices with Card Chip Technology
  16. Error with Payware Connect - The remote certificate is invalid according to the validation procedure
  17. How to Find Orders That Have Been Pre-Authorized for Credit Card Charge
  18. Feature - Online Credit Card Interface Level 2 Support
  19. How to Handle and Prevent Credit Card Duplicate Charges
  20. Invalid Tran Counter [99...99] with POINT Interface When Charging a Credit Card
  21. How to Set Up MX915 POS Device for Static Network IP Address
  22. Receive "Input parameter INVOICE assigned invalid value" with POS Credit Card Charge
  23. How to Reprint a Credit Card Receipt
  24. Does Elliott Support Credit Card Pre-Authorization Transactions?
  25. What Is the Credit Card Authorization Member Field for?
  26. Selling Non-Approved Items Can Cause Credit Card Processing TERM ID ERROR

Feedback and Knowledge Base