Recover from "Unable to Read your Users record (9/068)" Error Automatically
If a user's computer crashes or their session ends unexpectedly while they are in Elliott they could receive the error "Unable to Read your Users record (9/068). You cannot use Elliott until this is resolved." when they try to log back in.
As far as we know, there is no way for the user to help their situation. If no one with elevated privileges is available to use the PSQL Monitor to delete their invalid user sessions, the user cannot work.
There should be an automatic way for the system to recover from these errors or some process the user can invoke to fix the problem.
this is a recurring issue at Mercer as well.
We are aware of this might happen. But we are not sure how frequent this issue happen or under exact what condition this will happen. At this moment, we are not aware of a better solution than the current method to delete the orphan user session from PSQL engine.
Aaron Keating - Lipsey's, LLC commented
FYI - this is still an issue.