The Selected Menu Item Could Not Be Launched - Caused by Anti-Virus
Q - We are receiving the launch exception error after
we have log into Elliott and when we attempt to open a task:
Elliott 8.5 Control Center Menu Launch ExceptionThe selected menu item could not be launched. See CCErrors.Log for complete details.Access is deniedSystem
I was able to use Elliott last week. We have not successfully used Elliott today due to the
error.
I have copied our IT consultant on this email in the event that a change to the network might have caused the issue.
A - We first responded by requesting the log file:
Can you email us the log file <ElliottRoot>\Log\01\CCErrors.log file for analysis? Where <ElliottRoot> is your Elliott root directory like “M:\Elliott7” depending on where you install Elliott.
We later received the following message from their IT confirming that this is an anti-virus issue:
This is the IT. I found the issue it was within the antivirus on the server.
EMK