The incident involved a user who suddenly could not run Elliott 8.5 from the workstation. An attempt was made to reinstall the Pervasive client and to reinstall Elliott 8.5 on the local workstation, but neither had an effect. All other users could still run Elliott 8.5 without a problem. In this case we suspect the user's Windows profile was corrupted, so the solution was to recreate the user profile.

The problem and solution is similar to this incident: https://support.elliott.com/knowledgebase/articles/1954807-suddenly-one-user-cannot-run-elliott-resolved-by