Receive Support from Netcellent through Quick Assist
If you are running on Windows 10 & above, when you are requested by Netcellent to bring up Microsoft Quick Assist for support, please use the following procedure:
1. Launch Quick Assist
Quick Assist is available in Windows 10. To launch it, go to the bottom right corner and search "Quick Assist". See sample screen below:
![Image: https://support.elliott.com/assets/230825811/Lauch-Quick-Assist.png](https://support.elliott.com/assets/230825811/Lauch-Quick-Assist.png)
2. Enter Code from Assistant
Now ask Netcellent for the assistance code. Then click on the "Share screen" button. See sample screen below:
![Image: https://support.elliott.com/assets/230825916/Quick-Assist-Enter-Code-From-Assistant.png](https://support.elliott.com/assets/230825916/Quick-Assist-Enter-Code-From-Assistant.png)
3. Allow Netcellent to Access Your Screen
You will see a screen that asks you for permission to share your screen. Please click on the "Allow" button to allow Netcellent access.
![Image: https://support.elliott.com/assets/230825943/Quick-Assist-Share-Your-Screen-Allow.png](https://support.elliott.com/assets/230825943/Quick-Assist-Share-Your-Screen-Allow.png)
4. Screen Sharing Has Ended
When Netcellent is done with your screen and terminates the session, you will receive the following message:
![Image: https://support.elliott.com/assets/230826051/Screen-Sharing-Has-Ended.png](https://support.elliott.com/assets/230826051/Screen-Sharing-Has-Ended.png)
EMK