Receive Support from Netcellent through Quick Assist
If you are running on Windows 10 & above, when you are requested by Netcellent to bring up Microsoft Quick Assist for support, please use the following procedure:
1. Launch Quick Assist
Quick Assist is available in Windows 10. To launch it, go to the bottom right corner and search "Quick Assist". See sample screen below:
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2. Enter Code from Assistant
Now ask Netcellent for the assistance code. Then click on the "Share screen" button. See sample screen below:

3. Allow Netcellent to Access Your Screen
You will see a screen that asks you for permission to share your screen. Please click on the "Allow" button to allow Netcellent access.
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4. Screen Sharing Has Ended
When Netcellent is done with your screen and terminates the session, you will receive the following message:
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EMK