Version: 8.5 & Up

Q - I try to access Elliott software and I get this error on my startup:

    EL860CC: Btrieve Error 196 on S/M Users File (32-Bit)

If I click on the "Details," I see the status code 3012 when I try to access C:\Users\Administrators\AppData... See sample screen below:

A - The C:\Users\Administrator\AppData... folder is the Elliott run local folder. Elliott is trying to access the SM Users File from your run local folder and hence the error. The likely reason for this is because the mapped network drive disappeared. Go to Windows Explorer and see if your Elliott mapped drive is still available.  If not, you should try to remap it to the following format:

    M: = \\Server\Share

See the KB article https://support.elliott.com/knowledgebase/articles/1996879-elliott-8-6-installation-directory-structures and look for the Map Drive section for details. 

Below is the explanation of Status Code 3012 from the following KB article:

https://support.elliott.com/knowledgebase/articles/834966-btrieve-error-codes-3000-3099

3012: Local engine is not accessible to the MicroKernel router

Access to the local engine is not possible because it is not loaded or could not be launched. You can receive this status code if you try to access a local file on a client and you do not have a Workgroup engine installed or if you try to access a local file on a server and the server engine is not running.

If you have only a server engine installed and your Pervasive Event Log (PVSW.LOG) contains Status Code 3012 warning entries, perform the following steps:

To Turn Off Local Engine support (for clients and workstations only):

1. Start Pervasive PSQL Control Center (see "Starting PCC on Windows" on page 3-3 in Pervasive PSQL User's Guide).
2. Expand Local Client. Right-click MicroKernel Router and select Properties. Login if prompted.
3. Click Access.
4. In the right-hand frame, change the value of Use Local MicroKernel Engine to Off.
5. In the right-hand frame, change the value of Use Remote MicroKernel Engine to On. Click OK.
6. Restart the engines for the new settings to take effect.

To put it in layman terms, Elliott is trying to access a data file in the local C:\Users\Administrator\AppData... folder (because the mapped network drive is lost).  Since you only have the PSQL client and not the PSQL engine install on your workstation, you receive the error "Local engine is not accessible to the MicroKernel router."  MicroKernel is another name for Btrieve.

EMK