F2 Comment Does Not Print on Invoice Consistently
Version: 7.5 & Up
Q - In Customer Order Processing, some of our invoices sometimes fail to print the F2 comment. This is inconsistent. Is it possible to print F2 comments on invoices by default?
A - This has to do with the order billing selection. Somehow the billing selection process does not consistently get the F2 comments selected. Hence, they are not printed on the invoice. In a normal billing selection process, when the line item is selected, the F2 comment following the line item should also be selected. But this is messy logic since the F2 comment is a separate line item record and the association is implied rather than being a solid relationship. Our thought is that it was a mistake when the F2 comment was added.
We try to support F2 comments in the best we can. But we really prefer that our users not use it. In the future, we may drop support of F2 comments totally. At the moment, you need to look at the process of how the order is selected for billing and find the pattern when the F2 comment fails. Either you can resolve it on your side through procedure, or if you feel it is our problem, document it and let us know. But there’s no guarantee that we can fix it. The best strategy is to transition to using Order Line Item Notes to replace the F2 comments. The following KB article shows an example of printing item notes on staging slips. You can apply the same concept to printing item (or line item) notes on invoices.