The sample credit card log report below shows the declined transactions. Why did they end up as payment records in Elliott?
A - In your scenario, there were four attempts try to charge this credit card in Elliott. The first two interfaced with Solupay (the payment gateway) and were declined. The last two did not interface with Solupay, and the system let them be posted in Elliott because the user chose to do so.
If you just press Enter, the system will come up with the message, “You failed to press F4 to interface with Payware Connect. Are you sure?” See sample screen below:
The default is “No.” But if you choose “Yes,” then the system will let you proceed. Our system allows this to happen so we can handle exception situations. For example, if for some reason you processed a transaction through Solupay or any other method without going through Elliott, then you should enter Elliott to report your credit transaction manually without interfacing again. Otherwise, you will double the amount that will be charged to the customer.