Skip to content

Lauch CSV File -- There Was a Problem Sending the Command to the Program

← Systems Manager
Q - When I print a report in Elliott using the export to CSV file option and the report is complete, the system asks, "CSV File Created, Would You Like To Launch It ?" See sample screen below:  



When I click on "Yes,"  I receive the following error in a message box, and my Excel 2013 does not start:

           There was a problem sending the command to the program.

See sample screen below:


A - To resolve this issue, you need to start up Microsoft Excel 2013 and go to "File" -> "Options" -> "Advance."  Scroll down to the "General" section.  Un-check the option "Ignore other applications that use Dynamic Data Exchange (DDE)."  See sample screen below.



Just for your information, this flag is not set by default when Excel 2013 is installed.

EMK

Feedback and Knowledge Base

(thinking…)