Q - When trying to use the EliloginService Login Method when another user is in Password Setup in Elliott, I receive a return status of 3 (Passwords Turned Off). Why?

A - This is happening because the Login Method is attempting to read the System Password record for the SUPERVISOR record with a lock. If this record is locked at another workstation, the method is unable to determine if passwords are turned on. A temporary work around is to have the user exit the Password Setup application. An update to web services to address this issue was released on 8/24/16. Installing updated web services will also address this issue.

CLS