In Global Setup -> Cop-Func -> Pick Ticket/Ship Label, there's a flag "38. Print Pick Ticket if Put on Hold ?" Some users set this flag to "Y" so the pick ticket hard code will still be printed. Even though there's a big warning message in "*" to ask picker not to ship, but sometime the order still get shipped anyway. Therefore, it is suggested that if the pick ticket is going to be printed when the order is to put on hold, do not print the line items on pick ticket. This way, we can prevent user from ignoring the "do not ship message".