Currently, user is allowed to defined a note type with literal. In the example provided below, we have a note type "S" with literal. When we create a note with note type S, the literal is really not part of the note even though the literal is displayed. What I really like is the ability to define a note type with literal with the option "28. Put Literal in Note Body" The default is "N". But if user set this flag as "Y", then when a note is created, the literal is part of the note body. The main benefit of doing it this way is that (1) We can then use free flow text in note which support copy and paste. In many case, I need to copy an email content to the note for documentation purpose so other people can see it too; (2) The printing of note will not skip note because a line with literal is blank.