Create Order Release Log File
In COP -> Processing -> Release Held Order, we often have issue on who release the order and what was the original reason why the order was put on hold in the first place. Can we have an audit trail for whenever an order is released? Ideally, this released order audit trail should contains, date time, order and customer information. Most importantly, it should contains the person who released it and what was the original credit hold reasons.
AdminEdward M. Kwang - NETcellent System, Inc.
(CEO / Founder, NETcellent Systems, Inc.)
responded
This project is completed and will be in the next release. There’s a global setup flag to turn on this feature. See the following article for detail: http://support.elliott.com/knowledgebase/articles/833913-feature-order-release-log-file
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Aaron Keating - Lipsey's, LLC
commented
The only way to look up who released an order now is to use Audit Master, so having this information somewhere would be valuable. What would be even better is if the information was somewhere on the order header and could be viewed everywhere that Order Inquiry could be viewed.