Skip to content

Elliott Support Center - User Feedback Forums & Knowledge Base

Welcome to the Elliott Support Center.  You can view forum posts and knowledge base to get answers to your technical questions or contact our support team.  If you wish to post questions and comments, you must have an account with us.  If you received our email announcements, then you already have an account with us.  If you don't have one, please contact us at 909-598-9019 to setup your account.

Post your ideas, questions, or feedback. →

Top ideas from the community (126 ideas)

Recently updated ideas

Knowledge Base

  1. Accounts Payable →

    1. AP0000 Accounts Payable Overview
    2. What Is The Difference Between Payment Date and Check Date during Print AP Check?
    3. How to Purge AP Distribution to GL Report
    4. DYO (Design Your Own) AP Laser Check Design
    5. How Can I Get a List of New Vendors Set Up Since a Certain Date?

  2. Accounts Receivable →

    1. ARMENU Accounts Receivable Package Overview
    2. Feature - Elliott AR ACH Processing
    3. How to Automatically Credit Check Order at Time of Pick Ticket
    4. Fine-Tuning Customer File Maintenance Security
    5. I Receive "No Open Item on File" Message When I Try to Reapply Open Credit or Payment in AR

  3. Avalara Integration →

    1. Avalara: Documentation Roadmap
    2. Avalara Source Code Integration - AV API Call
    3. Avalara - Best Practice
    4. Avalara Setup Procedures - Updating Elliott Tables 
    5. Avalara Setup Procedures - Elliott Configuration

  4. Bank Book →

    1. BB0000 Bank Book Overview
    2. Frequently Asked Questions for Using Bank Book Module
    3. BB17S1 Bank Book Cash Position Summary Report
    4. BB17S4 Bank Book Cash Projection Report
    5. BB17S2 Bank Book Cash Position Detail Report

  5. Bill of Material / Work Order Plus →

    1. BM0000 Bill of Material Package Overview
    2. What Is Work Order Plus And Where Can I Find The Documentation
    3. Work Order Plus Questions and Answers
    4. How to Reverse Plus Work Order Production Entries
    5. Planning Lead Time by Calendar Days or Work Days?

  6. Credit Card Processing →

    1. How to Process a Force Credit Card Transaction?
    2. Credit Card Processing Frequently Asked Questions
    3. Payware PC Server Actively Refuses Credit Card Transaction
    4. Does Elliott Encrypt Credit Card Number in The Database?
    5. How to Reverse Credit Card Sales?

  7. Customer Order Processing →

    1. CP0000 Customer Order Processing Overview
    2. Common Reasons Why Pick Ticket Does Not Print
    3. How Do You Purge Quote Type Orders?
    4. Order Lookup by Customer and Ship-To
    5. Btrieve Error USE on COP Lock File

  8. Developer Documentations →

    1. Received Code 9999, 30000 or 30001 with Web Services Call
    2. Received Return Status Code 3 When Using Elilogin Login Method
    3. Elliott Web Service Requirements
    4. Elliott eStore Checklist
    5. LN API

  9. Electronic Data Interchange / EDI →

    1. Sales Orders Import Utility Does Not Import the Freight Amount
    2. Feature - Export 865 for Canceled/Closed Orders Separately
    3. SPS Document Processing Error on AllowChrgAmt
    4. Feature - Export Orders with WO Line Item Only in Shipped Data Export
    5. Feature - Use Order Attributes for Special Instructions on VICS BOL

  10. Elliott Version 8 →

    1. Elliott 8 Directory Structure and NTFS Rights
    2. Instructions to Install Elliott V8 on Top of Elliott V7
    3. I Am Not Able to Archive V7 Reports in V8 Spooled Reports Manager
    4. Can't Start Because Api-ms-win-crt-runtime-1-1-0.dll Is Missing After Upgrade to Elliott 8.1
    5. Receive Procedure Entry Point InitializeCriticalSectionEx Could Not Be Located After Upgrading to Elliott 8.1

  11. Elliott Version 8.5 →

    1. V8.5 Alpha Document Number Support
    2. Crystal Report Conversion for V8.5
    3. The Run Local or Hybrid Feature in Elliott 8.5
    4. How to Use EL850DB.EXE Utility to Create PSQL Databases
    5. Showing Document Date in Links After Elliott 8.5

  12. Elliott Version 8.6 →

    1. Report Desk: Running & Designing Reports Basics
    2. Report Desk: Documentation Roadmap
    3. Report Desk: Setup and Configuration
    4. Elliott V8.6 Configuration Utility (EL860CF.EXE)
    5. How to Use EL860DB.EXE Utility to Create PSQL Databases

  13. Elliott Work Order Plus →

    1. Work Order Plus Getting Started Document
    2. Work Order Plus Setup Manual 1
    3. Work Order Plus Setup Manual 2
    4. Work Order Plus Setup Manual 3
    5. Work Order Plus Setup Manual 4

  14. General Ledger →

    1. GLMENU General Ledger Package Overview
    2. My General Ledger Interface with Other Package Is Out of Balance
    3. Can Journal Ledger Be Imported to General Ledger?
    4. Is There a Way to Pull All Manual GL Entries Out of Elliott?
    5. How to Print a Wider Financial Statement

  15. Inventory Management →

    1. Long-Term vs. Short-Term Inventory Quantity Available and Inventory with Timeline
    2. Introduction to Available to Promise (ATP)
    3. Inventory Aging Report by Location Sequence Produces Different Result Than by Other Sequence
    4. Inventory Aging Report Shows Different Age Between Single and All Locations
    5. Multiple Users Entering Physical Count Tag at the Same Time Issue

  16. Knowledgebase Articles with YouTube Video →

    1. PSQL Download and Installation with Video
    2. Elliott 8.5 Installation and Creating Run Local Desktop Icon with Video
    3. Elliott 8.6 Installation and Creating Run Local Desktop Icon with Video
    4. Elliott 2023 Conference Videos
    5. How to Use Pivot Table in Excel

  17. Label Printing →

    1. My Bar Code Label Does Not Print
    2. Mapped Local Drive Disconnected to Cause Label Printing Error
    3. How to Map Local Drive in Remote Desktop to Print Label at Remote Warehouse
    4. Why One or more extra labels are printed every time an item label is printed?
    5. Can BarTender Print a UPC-12 and EAN-13 Based on the UPC Size In Elliott?

  18. Multi-Bin / Warehouse Management →

    1. Global Setup Fields Added for the Warehouse Management System
    2. WMS Physical Cycle Count Processing
    3. How to Use Elliott WMS Put Away Processing
    4. Warehouse Management System Staging Verification
    5. Dynamically Set Primary Bins

  19. Others →

    1. Receive Support from Netcellent through Quick Assist
    2. How Can I E-mail Invoices to My Customers Instead of Using Snail Mail?
    3. Can I Contact an Individual Support Engineer Directly?
    4. Procedures to Import FFL List to Elliott
    5. How to Debug Elliott Installation with a Log File When It Fails

  20. Payroll →

    1. Employer-Sponsored Health Coverage Cost on W-2 Form
    2. Does Elliott Provide Payroll Report to Be Compliant with "Obama Care"?
    3. Feature - Add CSV Support to Payroll History Reports
    4. CHECKREC Payroll Processing Check Reconciliation Overview
    5. CLEAREMP Payroll Processing Clear Employee Totals Overview

  21. Pervasive PSQL →

    1. Btrieve Error Codes 001 - 199
    2. Btrieve Error Codes 3000 - 3099
    3. Btrieve Error Codes 3100 - 3199
    4. PSQL Version Required by Each Elliott Version
    5. Do I Need to Change PSQL Server Engine Default Parameters After Installing It?

  22. Purchase Order →

    1. Why Receiving Non-Inventory Items in PO Will Cause General Ledger Inventory Account Out of Balance?
    2. Order Has Been Printed But Not Posted
    3. When does the Purchase Line History data get updated?
    4. Can I Edit the Ship Date Field in PO Line Item Screen?
    5. Getting PO Lock File Problem During PO Printing

  23. Shipping Manifest System →

    1. Integrate with Third-Party Shipping Manifest System
    2. Can I Use a USB Scale on my Workstation with Starship Running on a Terminal Server?
    3. Elliott Shipping Acknowledge Email Tracking Number Is Missing
    4. Definition of the Order Header Freight Pay Codes
    5. Missing Freight Account After Starship Write Back Freight Amount

  24. Systems Manager →

    1. Mapped Drives Disappear After Logoff or Reboot
    2. Using Raw Data Pass Through for Dot Matrix Printer on Windows 10 Does Not Work
    3. How Do I Find The Workstation That's Infected with The Crypto Ransom Ware?
    4. How to Reset the Counter in *.DAT Files After Recovery from Crypto Ransom Ware Attack
    5. Aging Shows Differently After Database Rebuild

  25. All articles →

    1. Why Receiving Non-Inventory Items in PO Will Cause General Ledger Inventory Account Out of Balance?
    2. How to Process a Force Credit Card Transaction?
    3. My Bar Code Label Does Not Print
    4. Integrate with Third-Party Shipping Manifest System
    5. Elliott 8 Directory Structure and NTFS Rights
    2134 articles →

Feedback and Knowledge Base

(thinking…)